Find out if you can apply for financial support and get help with debts and household bills.
If you are having problems paying your rent or Council Tax, and you are already receiving support such as Housing Benefit or Council Tax support, please contact us immediately via email at email@example.com or contact the Your Money team. Please also contact us if your circumstances have changed at all. The sooner you contact us, the sooner we can make sure you are receiving the correct level of help for your situation.
If you are not receiving Housing Benefit or Council Tax support, we may still be able to help you. Please check out the options on this page.
If you are on a low income you may be entitled to help from both the council and the government to help with your rent, Council Tax, food, and energy bills. The council provides:
Housing Benefit can help you pay your rent if you're unemployed, on a low income, or claiming benefits. However, this is being replaced by Universal Credit and only certain people can make new claims for Housing Benefit.
You can only make a new claim for Housing Benefit if either of the following apply:
If you aren't eligible, but are of working age, you should apply for Universal Credit instead.
If you rent your home from a private landlord your Housing Benefit will be calculated on the local housing allowance (LHA) rate appropriate to your household size and the area of the East Riding you live in:
If you rent your home from the council or a housing association your Housing Benefit will be calculated on the rent for your property less any service charges which we cannot pay, such as water rates. This may be capped if you have more bedrooms than you need:
To make a claim for Housing Benefit you will need to provide evidence of your identity, savings, and income:
Our YOUR money team can help you find out if you're eligible and how to apply.
The Department for Work and Pensions (DWP) has provided councils with funding to support vulnerable households with the rising cost of energy bills and food. Grants will be awarded from the fund to eligible residents.
The funding covers the period 1 April 2022 to 30 September 2022. If you were eligible in April, the council will contact you, from week commencing 23 May through to August, and advise you of your entitlement.
Residents who receive Council Tax support, and who are in one of the groups below, will be prioritised for a support grant from the fund. Please note that the list of criteria is not exhaustive, and some households may have to meet more than 2 criteria.
In relation to the Household Support Fund, a child is defined as someone who is:
Please note: this list is not exhaustive and households may have to meet 2 or more of the above listed criteria depending on their circumstances.
Please note: this list is not exhaustive and households may have to meet 2 or more of the above listed criteria depending on their circumstances.
Households who are in the following list will not be accepted:
Where a child spends time with a parent part of the week, it will be the person who receives child benefit for them that will be entitled to the grant.
Payments for food and fuel will be allocated based on the figures below.
Grant Awarded individual – Food
Grant Awarded per household – Fuel
Grants will be awarded until such time as all funds have been used.
The council will contact all eligible applicants - you cannot make an application for a grant.
From 23 May through August we will contact eligible residents. If you are eligible, and you have previously received a BACS payment from a previous household support fund, payment will be made into your bank account. If you are eligible, but have not previously received a BACS payment, you will be sent a unique barcode. You can use the barcode to collect the grant from your Post Office. The barcode will be sent to you by email or post. Please make sure you check your junk or spam folder if you are expecting the barcode to be emailed to you.
All applicants must comply with the terms and conditions detailed below:
The council will undertake any checks it considers necessary to prevent fraudulent payments of grants. If it is proven at any time that a resident has fraudulently claimed a benefit, which then entitles them to a grant from the Household Support Fund, the council may request the repayment of the grant. The resident may also face prosecution.
Payments of the grant will be a one-off lump sum per eligible resident and will only be made direct into a UK bank, or through the Post Office. Any bank details supplied will be subject to anti-fraud measures. Payments will only be made into accounts that are in the name of the resident. Proof of identity and eligibility will be required at a Post Office to collect your grant payment.
To minimise the risk of fraudulent grant claims, the council's Fraud Investigation Team will carry out anti-fraud checks. We may use data provided by third parties to verify claims:
Any other household may be eligible for support under the council's emergency assistance scheme:
Households may also contact their nearest food bank when they require emergency support:
We encourage you to contact us as soon as you can if you are unable to maintain your Council Tax payments. Please let us know if you are going to miss a payment or not pay the full amount. If you have any questions you can contact us at:
Tel: 01482 393939
If you need help to understand what support you may be entitled to, please contact our YOUR money team. You can contact them for a free and confidential appointment:
If you need help to pay your Council Tax, whatever your age and circumstances, you should find out if you can apply for Council Tax support:
If you are making a new claim for Universal Credit, you can claim Council Tax support at the same time. You must indicate on your Universal Credit claim that you pay Council Tax. This will ensure that the council automatically receives your Council Tax support claim.
If your Universal Credit claim is refused, you will have to make a separate claim for Council Tax support.
If you are eligible, there are many discounts and exemptions that can help reduce your Council Tax payments, such as:
If you cannot afford to pay your Council Tax bill monthly, you could pay weekly, every 2 weeks or spread your monthly payments over the full year:
If you are currently claiming Housing Benefit, or the housing element of Universal Credit, and you still have some rent to pay, we might be able to offer you a discretionary housing payment (DHP). This is a short-term payment from the council to help cover some housing costs.
We decide how DHPs are allocated, and each case is decided on its own merits. There isn't a clear set of allocation rules but we must be fair and reasonable when deciding:
The council's emergency assistance scheme can help residents with the cost of food, gas and electricity, and other essential items:
The government provides benefits for low income households and for working age people:
The Department for Work and Pensions (DWP) determines who can get Universal Credit. The monthly payments are to help with your living costs. If you are in receipt of Universal Credit you may also be able to apply for additional financial assistance from us. This may include Council Tax support or a discretionary housing payment, for example.
If you are making a new claim for Universal Credit, you can claim Council Tax support at the same time. You must indicate on your Universal Credit claim that you pay Council Tax and the DWP will notify us that wish to claim Council Tax support.
If your Universal Credit claim is refused, you will then have to make a separate claim for Council Tax support:
Job Seeker's Allowance is for people who are actively looking for a job but haven't yet found work. You have to attend weekly appointments with your job centre advisor and show that you are looking and applying for work. Job Seeker's Allowance is paid into your account every fortnight:
You cannot make a new claim for Income Support. All new claims will be for Universal Credit which has replaced this, and other, benefits.
The council services listed below can help you manage your money, claim any available benefits, and provide debt advice:
Our dedicated YOUR money team can help with even the most complex situations. They will ensure you are claiming all the benefits, grants, and discounts that you are entitled to. They can also give debt advice and help with budgeting.
Please contact them for a free and confidential appointment:
Our budgeting tool will help you create your own personal budget plan to assist with taking control of your finances.
Use our budgeting tool to find tips on how to:
The government provides services to help you manage your money:
MoneyHelper is the government's financial guidance service which includes Pension Wise, the Money Advice Service, and the Pensions Advisory Service. It provides free, impartial, and trusted money advice. The services help you with money management skills and provide advice on budgeting and debt management:
Breathing Space is designed to provide people with debt problems the right to legal protection, from creditors, for a limited time span:
Community services and some charities can provide help and debt advice:
Step Change provides free, expert debt advice which will be tailored to your situation:
HEY Credit Union is a not-for-profit credit union service. They can provide East Yorkshire residents with affordable credit options:
You can watch short animated YouTube videos that explain about the work of credit Unions:
You can find details about their walk-in branches (Bridlington, Goole, Withernsea, Driffield, Beverley, Wetwang, Holme on Spalding Moor (information only) and Hull City centre) or call them on (01482) 778753.
Credit Unions are a safe way to save and borrow.
The YORSwitch scheme negotiates with the energy companies, on behalf of our residents, to provide a competitive price. This is done via an auction between the energy companies. The scheme also makes switching providers as simple as possible. No auctions are being held at the moment, due to the unstable market, but you can still register for the YORSwitch scheme. You will receive quarterly newsletters and be notified as soon as the next auction is arranged:
Services provided by the government to help with your energy bills include:
Please note: the government have yet to announce when this scheme will be open for 2022/23.
The Warm Home Discount Scheme provides a one-off discount on electricity bills. Your electricity supplier will apply this discount to your bill. You may be eligible for this payment if:
To find out more and how to apply visit:
Please note: this is not a council scheme.
WaterSure is a scheme which helps some people with their water bills. To be eligible, residents must be in receipt of benefits and need to use a lot of water, either for medical reasons or because their household has a certain number of school-age children.
To find out more visit your water supplier's website.
Please note: this is not a council scheme.
As a new school year approaches we can help with some of the associated costs:
Many families on lower incomes, with children at school, will be entitled to free school meals for their children:
You may be eligible for a school clothing grant for your child if you are in receipt of:
To be eligible, your child must be moving from primary to secondary school and both schools must be in the East Riding boundary and you must also be resident within the East Riding boundary:
Help with childcare is available for families with children from toddlers to teens. We can help you find a suitable childcare provider, and eligible families can get funding to cover the cost of up to 30 hours of childcare. There are a few options available, depending on your working status and how old your child is. If your child is:
You can find out more about available childcare funding options for children up to the age of 16 on the government's Childcare Choices website:Childcare Choices - more information and how to apply
Benefits provided by the government for families :
You may be eligible for a one-off payment, to help toward the costs of having your first child, if you are in receipt of any of these benefits:
You may also qualify if you're getting a Support for Mortgage Interest loan:
The government provides the following support for homeowners:
If you are struggling to pay your mortgage you should talk to your mortgage provider, to find out whether they can help.
If you are a homeowner, you might be able to get help towards interest payments from the Department for Work and Pensions on:
The Support for Mortgage Interest (SMI) is paid as a loan. The loan is repayable, with interest, when you sell or transfer ownership of your home:
To encourage property owners to change to low carbon heating systems, the government is offering grants of up to £6000 towards installation costs:
Financial support for pensioners, provided by the government, includes:
The Winter Fuel payment is automatically given to people who are in receipt of the state pension or who receive a social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit). The payment is to help with winter fuel bills, and is normally made between November and December.
How much you get depends on your circumstances during the qualifying week. The qualifying week for winter 2022 to 2023 is 19 to 25 September 2022:
You may be eligible for the Cold Weather Payment if you are in receipt of any benefits of the following:
The payment is made if the temperature falls below zero degrees celsius for 7 consecutive days or more, between November and March:
If you're on a low income and over State Pension age, you may be eligible for Pension Credit. Pension Credit tops up:
If your income is higher, you might still be eligible for Pension Credit if you have a disability, you care for someone, you have savings or you have housing costs. You can start your application up to four months before you reach State Pension age. After you reach State Pension age applications can only be backdated by three months:
If you are over 75 and getting Pension Credit, you are entitled to a free TV licence:
Pension Wise is a government service that offers free, impartial guidance about your pension options. An appointment with Pension Wise is free and will help you understand what your overall financial situation will be when you retire:
Benefits provided by the council for people with a disability:
If you or someone you live with has a disability, you may be eligible for a grant to pay for adaptations to your home.
A disabled facilities grant is a means-tested council grant of up to £30,000 to assist with the costs incurred in adapting your home to allow access to normal household facilities. Before you can apply for a disabled facilities grant, you must first be assessed by an occupational therapist (OT) who will visit you to determine what you need to help you to live at home.
For more information and to organise an assessment email:
Email: firstname.lastname@example.orgTel: (01482) 393939
Benefits provided by the government:
If you have a long-term mental health condition, or a physical condition that impacts on your everyday life, you might be eligible for PIP. You can claim if you're working, have savings, or you are in receipt of other benefits:
Attendance Allowance helps with extra costs if you have a disability severe enough that you need someone to help look after you:
Disability Living Allowance is currently being replaced by Personal Independence Payment but you can still claim for a child who has a disability if they:
Food banks can help anyone who is at a crisis point, for whatever reason. Anyone can find themselves in crisis, and demand for food banks has seen a significant increase in recent years. They work with the local authority and referral services to provide food parcels in exchange for issued vouchers. Each food parcel contains a minimum of 3 days' worth of tinned and dried food.
Your local Children's Centre can help you access a food bank service:
The Your Life, Your Way website provides information to help you find the right care and support, to help you (or someone you care for) live an active and independent life.
For us to provide the correct care, and to find out what help you can get towards the cost of that care, we need to carry out a financial assessment. If you already pay for 100% of your care, you do not need a financial assessment. The assessment process also looks at your specific care and support needs, and whether you are living at home or in a care home, to work out your personal budget:
A personal budget puts you, or someone you trust, in control of the care and support you receive. This means you can spend your personal budget on the care and support services that your feel will best meet your needs:
Most people must pay something towards their care, unless one of the following applies:
The amount you will need to contribute depends on the value of your financial assets:
A social tariff is a special low-cost deal for broadband. Some providers also include phone-only deals. Low income households, for example those receiving benefits such as Universal Credit or Pension Credit, could get reduced broadband and phone costs if their provider offers a social tariff.
BT, KCOM, Now, and Sky, all offer social tariffs. BT offers a Home Essentials package, which includes a phone only option, and KCOM offers a Flex package. Ofcom provides a full list of social tariff providers:
If you receive a means-tested state benefit, such as Universal Credit or Pension Credit, you are likely to be eligible for a social tariff, even if you are an existing customer.
Please note: different providers have different eligibility requirements. Some only offer social tariffs to Universal Credit recipients, while others extend eligibility to those on Income Support, Jobseeker's Allowance and Employment and Support Allowance. Some providers also offer social tariffs to vulnerable households that receive non-means-tested benefits, such as Personal Independence Payment.
You will need to provide evidence of your eligibility, although BT can check directly with the Department for Work and Pensions as part of their online application process. You will also need to check whether the provider offers a social tariff service in your area, as this will depend on the providerâ€™s broadband coverage.
All East Riding of Yorkshire Council libraries offer free wi-fi and computer access. To make sure there is a PC available for you to use, you can pre-book your computer access. You will need your library card number and PIN to book:
You are eligible for free prescriptions if, at the time the prescription is dispensed, you are:
or if you have a valid:
You can also get free prescriptions if you are on certain benefits or you are entitled to an NHS tax credit exemption certificate. To find out if you qualify for free prescriptions, use the NHS eligibility checker:
If you are not eligible for free prescriptions you can reduce the cost if you need medication that is prescribed regularly, including dental medication. You can buy a Prescription Prepayment Certificate (PPC) in advance. If you need more than:
You can buy a PPC online: