We may disclose your information to others, but only where this is necessary either to comply with our legal obligations as permitted Data Protection legislation. We may share it with other public service bodies including the Department of Work and Pensions, external organisations who the council contracts with to administer public funds, HM Revenues and Customs and other local authorities.
We may also disclose your information to an external provider, namely ‘Policy in Practice’ (PIP), in order for us to use a low income family tracker (LIFT) dashboard. Your information is shared with this provider, who subsequently upload the data to the dashboard allowing the housing benefit and council tax support teams to focus their attention into helping families in need of financial assistance.
Policy in Practice (external website)
As part of our telephony system which is used in our revenues and benefit services contact centre, we may also share information with the system provider, namely Inform Comms, regarding the number of calls received. Please note that your personal information will not be disclosed to this provider.
Inform Comms (external website)
To enable the benefits service to carry out their functions, they use a housing system called ActiveH which is supplied by MIS-Active Management Systems Limited.
MIS-Active Management Systems Limited (external website)
The reasons why we may share your data with other public bodies are as follows:
- To protect public funds
- To make sure the information held by the service is accurate
- To prevent, detect and prosecute fraud
- To monitor and improve our performance and delivery of services
- For the prevention and or detection of crime
- Where necessary to protect individuals from the risk of harm or injury
- Where otherwise permitted under the General Data Protection legislation.
We will only disclose your sensitive or confidential information if we are legally required to do so, or where we have good reason to believe that failing to share the information would put you or someone else at risk of harm.
We will not pass your personal information to external organisations for marketing or sales purposes of for any commercial use without your prior expressed consent.