Business complaints

Where can I find business advice?

The Citizens Advice consumer service (CAcs) website can give you practical advice when you have a dispute with a customer concerning the goods or services that have been bought from you.

Consumer Advice consumer service (external website)

This website is run by Citizens Advice consumer service, a government-funded telephone and online advice service.  East Riding of Yorkshire Council works in partnership with Citizens Advice consumer service.

Contacting Citizens Advice consumer service

Using the Citizens Advice consumer service website, you can make an online request for help or advice.

Consumer Advice consumer service (external website)

Telephone 03454 04 05 06 for help or advice. Opening hours are 9am – 5pm Monday to Friday Offices are closed on Saturday, Sunday and bank holidays.

How can I protect myself from business scams?

We are currently in the process of updating this content providing guidance on how you can protect yourself and apologise for any inconvenience. We hope to have updated information in place shortly.

If you think that your business has been the victim of a marketing scam you should report the matter to:

• the police
• trading standards, you can use Citizens Advice consumer service (CAcs) for this purpose.

It is also important to make a report to Action Fraud - the UK’s national fraud and internet crime reporting centre:

• by telephone on 0300 123 2040, or
• through the website:
  Action Fraud (external website)

Contacting Citizens Advice consumer service

Using the Citizens Advice consumer service website, you can make an online request for help or advice.

Consumer Advice consumer service (external website)

Telephone: 03454 04 05 06 for help or advice.

Opening hours are 9am – 5pm Monday to Friday Offices are closed on Saturday, Sunday and bank holidays. 

Where else can I get advice for businesses?

The following organisations offer advice or information to businesses.

GOV.UK website is a government online resource for all.  It has a section aimed at businesses and the self-employed. It contains essential information about starting up and running a business in the UK, including help if you're self-employed or a sole trader.

GOV.UK – Businesses and self-employed (external website)

The Chartered Trading Standards Institute (CTSI) has set the Business Companion website to provide impartial free information to business:

Business Companion (external website) 

Where can I get consumer advice?

You can get consumer advice from Citizens Advice consumer service (CAcs) which provides free, confidential and impartial advice on consumer issues. It is a government-funded telephone and online advice service that East Riding of Yorkshire Council works in partnership with.

Ways to contact CAcs

Telephone: 03454 04 05 06 for help or advice.

Opening hours are 9am – 5pm Monday to Friday. Offices are closed on Saturday, Sunday and bank holidays.

The CAcs website, through which you can make an online request for help or advice:

Citizens Advice - Consumer service (external website)

How do I report a problem to trading standards?

You can report a problem to trading standards with help from Citizens Advice consumer service (CAcs). It is a government-funded telephone and online advice service that East Riding of Yorkshire Council works in partnership with.

They were set up to provide free, confidential and impartial advice on consumer issues where appropriate and where appropriate forward reports to the local trading standards service.

Ways to contact CAcs

Telephone: 03454 04 05 06 for help or advice.

Opening hours are 9am – 5pm Monday to Friday. Offices are closed on Saturday, Sunday and bank holidays.

The CAcs website, through which you can make an online request for help or advice:

Citizens Advice - Consumer service (external website)