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The Local Offer services directory

This directory covers every service we currently have included in the Local Offer. To search for a service please use the keyword search or categories below. If you would like to search by A-Z please visit our A-Z finder page. Alternatively, you can browse by visiting the 'Explore the website' page.

Carers Support Service
We appreciate the important role carers play in the lives of the people they care for and we take our responsibilities to support carers seriously. The Carers Support Service is available to provide advice, information and services to recognise, value and support carers.

If you need support with your caring responsibilities, we can find ways that may help you by discussing this with you and completing a carer’s assessment.

A carer’s assessment helps us to find out how caring affects your life, which areas you may need support in and if you will be eligible for support from the local authority.
18 years and above
Location and access
18 Wednesday Market,

Access to this service
•    Online – visit   complete a carers assessment questionnaire
•    telephone 01482 396500 / 0800 917 6844 to speak to a duty officer
•    Face to Face – visit the carers centre ( no appointment necessary but waiting is possible), or telephone to make an appointment to speak to a duty officer. Home visits are available by request.
•    via customer services on 01482 393939 or Carers support 01482 396500 / 0800 917 6844.
•    Please note: GP's or other professionals can also refer you into the service

Who this service is for
Adults ( over 18 ) who provide unpaid care and support to someone ( over 18) living at home who cannot manage without help because they are frail, ill or have a disability or mental health condition.
Opening times
Monday: 9.30am-4.30pm 
Tuesday: 9.30am-4.30pm 
Wednesday: 9.30am-4.30pm 
Thursday: 9.30am-4.30pm 
Friday: 9.30am-4.00pm
Cost of service and payment options
The East Riding of Yorkshire council are currently not charging for services for carers.
Contact information
Tel: 0800 917 6844 or (01482) 396500
Website: Support for carers - East Riding of Yorkshire Council website (external website, opens in new window)
Drop into the Carers Centre:
18 Wednesday Market,
General information
How a carers assessment can help ?
•    Provide you with useful information, guidance and advice
•    Be shown where you can access support services in the community
•    Get practical support, if eligible, like arranging for someone to take over your caring duties so that you can take a short break
•    Qualify for a direct payment, if eligible, to help you carry out your caring responsibilities.

Carers Assessment Process
A social care worker will discuss the assessment process and how you would like to complete the carers assessment. (as above)
A social care worker will discuss the contents of the assessment and make an eligibility decision using the national framework (as introduced in the Care Act 2014)

You will be advised of this decision and the social     care worker will provide any further advice, information including signposting you   may need. If the carer has eligible needs that qualify for help from the council they will be asked to complete a support plan.

The carer will be asked to complete a support plan to identify how they will be supported and achieve their agreed outcomes within the assessment. This will include: What the carer could do to support themselves, advice and information they may require, services that may support and how to access other support networks in the community. The support plan will be agreed with the carer and local authority.
The carers support plan will be reviewed at approximately 8 weeks to check how things are going. Any amendments will be made at this stage; then annually thereafter.

All registered carers receive a carer’s newsletter, 'We Care', which is produced on a quarterly basis. This provides up to date information on carer's issues, news, articles, carer's views and useful contact numbers. 'We Care' provides a voice for carers and ensures a focal point of contact for carer's issues, including details of drop in sessions, legal clinics and money and benefit advice clinics and peer support groups across the East Riding.

There is no map available for this service
Page last updated: Tuesday, 25 September 2018